Help

I forgot my password. What do I do?
I accidentally deleted a note. Can I recover it?
I lost a note or some text from a note. What can I do?
Where can I download applications that work with Simplenote?
Is there some way to export my notes?
How does syncing work?
Can I search notes without a connection to the internet?
What’s the maximum length of a note?
How many notes can I make?
Are my notes encrypted in storage?
You guys have my email address…
Can I delete my account?
How do I change the email address I use to sign in?
How much does Simplenote cost?
Does Simplenote encrypt my notes during synchronization?
Can I use markdown?
How does publishing work?
How can I share a note?
What are the keyboard shortcuts for the Mac app?
How can I contact you?

I forgot my password. What do I do?

To reset your password, visit app.simplenote.com/forgot. Enter your email address there and a password reset link will be sent to you.

I accidentally deleted a note. Can I recover it?

Yes, all deleted notes go into your Trash. To see the notes that are in your Trash, you need to view the “Trash” tag. On iOS and Android, simply return to your main notes list and open the tags drawer. You’ll see “Trash” below the “All Notes” row. In the web app, hover over the tag in your note list, and select Trash.

When viewing your Trash, you can choose to restore a previously deleted note by swiping from right to left on the note then by tapping “restore.” It will then appear back inside All Notes.

I lost a note or some text from a note. What can I do?

In the vast majority of cases, Simplenote’s synchronization works great. We handle millions of synchronization requests each day without any problems. But if you do lose your data, even just a single character, and even if it’s not our fault, we want to hear about it. The integrity of your notes is our top priority. Any form of data loss is completely unacceptable.

The first thing is to check the note history, most Simplenote apps support viewing previous versions of a note. Most of the time you will find your content there. If not, you may want to check the Trash and restore the note from there. Notes put in the Trash still retain their version history.

We’re in the process of adding additional safeguards and fallback measures for your notes. Please contact us regarding any form of data loss and try to provide as many details as you can remember about the circumstances that caused the problem so we can ensure it won’t happen again in the future.

Where can I download applications that work with Simplenote?

We keep a list of applications that work with Simplenote on our downloads page, with links to where you can download them. There are a growing number of 3rd-party applications that can use Simplenote in a variety of ways to extend how you work with your notes.

Is there some way to export my notes?

You can export your notes from our web app. Click your email address at the top right then choose “Download .zip”.

How does syncing work?

All notes are synced between your device, the web app, and any supported desktop apps that you might have downloaded. When you create, edit, or delete notes in any of these locations, they automatically and wirelessly show up in the other locations as well.

Yes, using Simplenote for iOS and Android, you can search your notes even when you’re offline. Searching from our web app, however, currently requires a connection to the internet.

What’s the maximum length of a note?

You can create very long notes if you absolutely have to, but we don’t recommend making notes longer than several thousand words. Huge notes can take a long time to process both in the web app and on your device.

How many notes can I make?

We don’t currently place any restrictions on the number of notes you can make, as long as you’re not abusing the system.

Are my notes encrypted in storage?

In terms of security, Simplenote works a lot like other popular online services such as Gmail and Facebook. Your personal information is protected by a strict Privacy Policy. But due to the need for searching your notes from the web, the contents must remain unencrypted while in storage so the software can find your search terms. For this reason we recommend not using Simplenote to store anything particularly sensitive.

Unlike a lot of other services, however, by default your notes in Simplenote are always encrypted when they’re in transit across a network. This is important. It’s when your personal information is most vulnerable. We believe that all modern services should provide this level of protection by default.

You guys have my email address…

We respect the privacy of our users, and we’ll never give email addresses to third parties.

Can I delete my account?

Yes. Sign in to the web app and go to your account settings. You’ll find an option there to delete your account.

How do I change the email address I use to sign in?

You can change your email address by visiting the Settings page in the web app. At the top, you’ll see your address along with a “change” link. Click that link and you’ll be able to enter your new address. A confirmation email will be sent to your old address.

How much does Simplenote cost?

Simplenote is a free service provided by your friends at Automattic.

Does Simplenote encrypt my notes during synchronization?

Yes, this is important! Don’t settle for anything less. Nonetheless, we discourage users from storing extremely sensitive information such as passwords, bank account information, or social security numbers. Please see our Privacy Policy if you have any concerns.

Can I use Markdown?

Yes! Markdown is supported on our web app, Windows, iOS, Android, and Linux.

Web app

Open a note for editing then select Note info & settings (the icon with an i in a circle at the very top of the screen) and then check the option next to “Markdown Formatted”.

Windows/Linux

First, enable it on your note by selecting the Info panel icon and toggle the Markdown setting.

To get started with text formatting, check out the basics. Here’s a small sampling of what you can do with Markdown:

# heading 1
## heading 2
### heading 3
*Italics*
**Bold**
***Italics and Bold***
[WordPress](https://wordpress.com)
Lists

How does publishing work?

Publishing notes is a way to share notes on the web for others to read. You can use the new info panel to publish a note to the web. Just tap the i icon when viewing a note, then tap Publish. Within seconds you’ll be able to share a link to get the word out.

How can I share a note?

If you’d like others to view and edit one of your notes, add their email address as a tag. The shared note will then pop up in their list of notes. They’ll need to have their own Simplenote account first.

What are the keyboard shortcuts available?

Mac OS X

Command-n
Command-p
Control-tab
Command-l
Command-+
Command- –
Command-0
New Note
Print Note
Move focus to tags
Move focus to search field
Increase font size
Decrease font size
Reset font size

Windows/Linux

Ctrl-n
Ctrl-f
Ctrl-+
Ctrl- –
Ctrl-0
New Note
Move focus to search field
Increase font size
Decrease font size
Reset font size

How can I contact you?

Please drop us a note here!